Privacy Policy

At Living Fire, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.
This privacy notice explains what data we collect, how we use your personal data reasons we may need to disclose it to others, and how we keep it securely. Living Fire has taken into account the additional safeguards under General Data Protection Regulations (GDPR) effective 1st July 2017.

Who is responsible for the personal data collected on this site?

Your personal data is controlled ultimately by Living Fire Pty Ltd a company registered in Australia with ABN number 92 620 098 535 whose registered office is at 361 Swan Street, Richmond, Victoria 3121, Australia.

Paul Agnew Designs Warranty

Paul Agnew Designs, through its exclusive distribution partner in Australia and New Zealand, offers a Limited Warranty to the original purchaser, as long as the product stays in its original place of installation.

This warranty is in addition to the rights you have under Australian Consumer Law and does not limit those rights in any way.

What personal data do we collect and why?

One of the purposes of our website is to inform you of who we are and what we do. We collect and use personal data (including name, address, telephone number, email and IP addresses) to better provide you with the required services, or information. In the case of IP addresses, these are collected to give the optimum browsing experience of the products and services available in your geographic region.

We may also collect data from you in conversation on the phone, via e-mail exchange, or in person in our showrooms.

If at any time you wish us to stop using your information for any or all of the above purposes, please contact us at info@livingfire.com.au. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
We respect your personal data and therefore we will take appropriate steps to ensure that your privacy rights continue to be protected if we transfer your information outside of Australia. This might be necessary where you have told us that you are interested in receiving our goods/services outside Australia. Except as set out in this privacy policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals.

Please be assured that we will not use your information for any of the purposes mentioned if you have indicated that you do not wish us to use your information in this way when submitting the information or at a later stage.

How do we use your personal data?

We use information about you in the following ways:
To process orders that you have submitted to us;
To provide you with products and services;
To comply with our contractual obligations we have with you;
To help us identify you and any accounts you hold with us;
To enable us to review, develop and improve the website and services;
To provide customer care, including responding to your requests if you contact us with a query;
To administer accounts, process payments and keep track of billing and payments;
To detect fraud and to make sure what you have told us is correct;
To carry out marketing and statistical analysis;
To review job applications;
To notify you about changes to our website and services;
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

We may automatically collect non-personal information about you such as the type of Internet browsers you use or the website from which you linked to our website. You cannot be identified from this information and it is only used to assist us in providing an effective service on this website. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this website.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review, change or delete the details you have supplied us with, please contact us at info@livingfire.com.au.

Who is responsible for the personal data collected on this site?

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

Cookies policy

We use the term cookies to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.

Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes. We may pass on your personal data to third parties for the provision of services on our behalf (for example to process your payment), and to Living Fire stockists, where you have given your consent in advance. On our websites, we may have links to other websites or you may be referred to our website through a link from another website. We also use trusted partners to help us analyse the personal data we collect.

Whilst we cannot be responsible for the privacy policies and practices of third party websites, we take reasonable measures to ensure that our partners have appropriate data protection measures in place and therefore that they are compliant with GDPR. We recommend that you check the privacy policy of each website you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party website. Please contact the owner or operator of such website if you have any concerns or questions.

What is a cookie?

Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.

Why do we use cookies?

We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website.
Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.

Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies, which are stored on your computer for longer.

How are third party cookies used?

For some of the functions within our websites we use third party suppliers, for example, when you visit a page with videos embedded from or, links to, YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies and you may wish to consult the policies of these third party websites for information regarding their use of cookies.

How do I reject and delete cookies?

You can choose to reject or block the cookies set by Living Fire Pty Ltd or the websites of any third party suppliers by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

You can also visit www.allaboutcookies.org – opens in new window for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual.

Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.

Your Rights

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

If you stop us from processing your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our goods or services to you.

You have the right to receive from us your personal data that we hold if you make the request. Please contact us at info@livingfire.com.au.
You have the right to ask us not to process your personal data for marketing purposes. You will be able to exercise this choice by ticking the boxes situated on the relevant pages.
We will not contact you for marketing purposes unless you have given us your prior consent.

Changes to this policy

From time to time we may make changes to this privacy policy. If we make any substantial changes to this privacy policy and the way in which we use your personal data we will post these changes on this page and will do our best to notify you of any significant changes. Please check our privacy policy on a regular basis.

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